Lavera Lip Balm SOS Help

For your convenience, Isle of Well offers general product details including nutritional data, country of origin, and product packaging. This data is just meant to serve as a general reference. Before using a product, please read the label. Always read the label and abide by the usage instructions on the package. You may need to consult a healthcare provider before the use of some products. If you need more information, please get in touch with the manufacturer directly using the information provided on the box or labelling.

Returns Policy

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be issued with a store credit to be used for future purchases. All shipping costs are the responsibility of the customer should you wish to exchange an item.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item.

Return Address

All returns should be sent to: Shop G88 Westfield Woden, Phillip ACT 2606

If you have any questions on how to return your items, we are always here to help!